WELCOME TO OUR POINTS PROGRAM!
This is our way of showing you how much we appreciate that you are part of this community that grows day by day and that believes in a more sustainable and conscious way of understanding fashion.
How do I access the program? The fastest way is using the link that you have at the bottom left of the web page. You can also go to the upper menu "LOYALTY / MY PANEL" and from there access your personalized page.
How do I join? Create a Believe account to start earning points now. Just for creating your account you get 100 Ohmms.
What if I'm already a Believe customer? If you already have a BELIEVE account, your subscription is automatic. We have charged your account with a balance of 100 Ohmms so that you can start enjoying your checks now!
How do I earn Ohmm points? Easier impossible! - You can earn points when registering: 100 Ohmms; Recommending us to your friends: 200 Ohmms; Following us on Instagram: 50 Ohmms; Making purchases: 1 Ohmm per € purchase. For more details select the "EARN OHMMs" tab in your PANEL of the points program.
Where can I see my points? Access "LOYALTY / MY PANEL" and you will be able to see your points in the upper left bar of the program panel.
How can I exchange my points for clothes? Super easy - Select the "Redeem Your Ohmms" tab Here you will see all compensation levels available. If you have enough Ohmms you can redeem them for checks and use them at checkout.
Is there a limit to the number of points I can earn? No! The more you shop and the more you share with your friends, the more points and checks you'll earn.
Can I use my points during checkout? Not directly: You must redeem your points for a check, which can then be used during checkout.
My check doesn't work. If your current purchase already has a discount applied (for example a combo), your check will not be valid. Checks can only be used on purchases that do not have a discount applied. But don't worry, that purchase will accumulate even more points, which you can exchange for a higher value check on your next purchase.
How can I share my referral URL so that my friends and I can get discounts of 10 Euros? It won't take you even 10 seconds! - To share it simply go to "LOYALTY / MY PANEL" select the "INVITE YOUR FRIENDS" tab and select how you want to invite them. If you select email, just put their addresses; If it is by WhatsApp, just put their numbers, we will add the link for you.
Where can I share my referral URL? You have a unique, custom referral URL that you can share however and wherever you see fit, except on deal or coupon sites. We love seeing our girls share their links on their blogs or social profiles!
Where is my referral URL? Select the "INVITE YOUR FRIENDS" tab of MY PANEL , and you will see it at the bottom. It is a link that begins with "https://...."
Do my friends need to make a minimum purchase? Your friends need to make a minimum purchase of €10 to get their check applied, but if their first purchase is less than €49 (after applying their €10 discount) unfortunately you won't receive a check.
DOUBTS FOR THE MORE "PRO" - Those that arise when you are already an advanced user
Can I use more than one check on my purchase? No, the system only accepts one discount check per purchase.
I have a combo but I prefer to use my check, what do I do? If you have a combo in your cart and you prefer to use your check instead of the combo, we recommend that you make two separate purchases.
What do the "approved", "pending" and "canceled" statuses of My Checks mean? Approved: You have earned these points and you can redeem them for vouchers right now. Pending: Don't worry, these points must be verified before they can be redeemed. This usually applies to your purchases and those of your friends. Points take 30 days to be approved. Cancelled: These points will not be added to your account. For example, this will happen if you return a purchase (points will change from pending to cancelled).
What happens if a friend I refer cancels or returns her order? Unfortunately, any pending points will be 'cancelled' and removed from your account.
Why has my account balance gone down? You can pass! The reason is that you or someone you referred returned or canceled their purchase.
I have redeemed my points for checks but have not used them and now my points are gone! Do not panic! If you haven't used it, your check is still there. You can see it in the redeem your Ohmms tab, copy the code of your check whenever you want and use it during the payment process.
I finished an activity but didn't earn points! Take a deep breath... ohmm. Sometimes it can take us a few minutes to process your activity and provide you with your points.
Horror, I already exchanged my points for a check I didn't use and now that I have more points I would like to exchange them for a check of more value! Write to us at firstname.lastname@example.org and we will try to solve it quickly.
How do I unsubscribe from the program? If you no longer wish to earn points, please contact us at email@example.com and request that we remove you from the program. By doing so, you will lose any points you have accumulated.
What happens if I leave and decide to join again? We would love to have you back! Just contact us and we will re-enroll you. Unfortunately, your point total will start from zero. (Think twice before you go!)
Where can I send my questions, concerns or compliments? We always love to hear from you. Just email us at firstname.lastname@example.org